Important Information
Good Faith Estimate
You have the right to receive a Good Faith Estimate explaining how much your medical bill care will cost.
Under the law, health care providers need to give patients who do not have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.
You can ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate visit www.cms.gov/nosurprisesor call 1-800-985-3059.
Cancellation Policy
Your therapy sessions are a dedicated space just for you, and we look forward to supporting you. Because our therapists' time is limited, we gently ask that you give us at least 24 hours' notice if you need to reschedule or cancel. You can easily let us know by phone or email.
If you are unable to cancel 24 hours in advance, a late cancellation fee equal to your full session rate will apply. This balance will need to be settled before your next scheduled appointment. Should you experience two late cancellations, we will ask you to prepay for future sessions at the time of booking to secure your time slot. We appreciate your understanding and respect for our therapists' schedules.
Complaints
NOTICE TO CLIENTS
The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology.
Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.
Please call 1-800-821-3205 for more information.